Privacy policy
Privacy Policy
Last Updated: March 13, 2026
Introduction
Pomelo Beauty LLC (“Pomelo Beauty”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website.
By using our website, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Information You Provide
When you place an order or interact with our website, we may collect the following information:
- Name
- Email address
- Phone number
- Shipping and billing address
- Payment information
Payment information is processed securely by third-party payment providers and is not stored directly on our servers.
Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type and device information
- Pages visited and site interaction data
- Referral source
This information may be collected through cookies, analytics tools, and similar technologies.
How We Use Your Information
We use collected information to:
- Process and fulfill orders
- Provide shipping and order updates
- Communicate with customers regarding purchases or support requests
- Improve our website functionality, services, and customer experience
- Prevent fraud and enhance website security
- Comply with applicable legal and regulatory obligations
Sharing of Information
We do not sell, rent, or trade personal information.
We may share information with trusted third parties when necessary to operate our business, including:
- Payment processors (such as Shopify Payments, PayPal, or other payment providers)
- Shipping carriers used to deliver your order
- Service providers that support website operations, analytics, or customer support
We may also disclose information if required by law, legal process, or governmental request.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Enable core website functionality
- Remember user preferences
- Analyze website performance and traffic
You may control or disable cookies through your browser settings. However, disabling cookies may affect certain website features or functionality.
Data Security
We take reasonable administrative, technical, and physical safeguards to protect your personal information.
All payment transactions are processed through secure third-party platforms, and sensitive payment data is encrypted during transmission.
Your Rights
Depending on your location and applicable laws, you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of personal data, subject to legal requirements
Requests may be submitted by contacting us at:
Retention of Information
We retain personal information only for as long as necessary to:
- Provide our services
- Maintain business and transaction records
- Comply with legal and regulatory obligations
Changes to This Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
Any updates will be posted on this page with the revised “Last Updated” date.
Contact Information
Pomelo Beauty LLC
264 Fashion Way
Burlington, WA 98233-3204
United States
Email: hello@pomelobeauty.com
Phone: +1 (206) 990-0190