Terms of service

Terms of Service

Last Updated: March 13, 2026

Introduction

Welcome to Pomelo Beauty. These Terms of Service govern your use of our website and the purchase of products from our store.

By accessing our website or placing an order, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website.

Business Information

Pomelo Beauty LLC
264 Fashion Way
Burlington, WA 98233-3204
United States

Email: hello@pomelobeauty.com
Phone: +1 (206) 990-0190

Products & Availability

We make reasonable efforts to ensure product descriptions, images, and pricing information are accurate.

Product availability may change without notice. If an item becomes unavailable after an order has been placed, we will notify you as soon as possible and issue a full refund for the unavailable item.

We reserve the right to limit quantities or discontinue products at any time.

Pricing & Payment

All prices are listed in U.S. Dollars (USD).

Applicable taxes and shipping charges, if any, are calculated and displayed during checkout before the order is finalized.

Accepted payment methods may include:

Major credit and debit cards
Shop Pay
PayPal
Other payment options displayed at checkout

Orders will only be processed once full payment has been successfully completed.

Shipping & Delivery

Orders are typically processed within 1–3 business days and shipped via USPS or other available carriers.

We offer free standard shipping within the United States. However, a flat $4.00 shipping fee applies to orders shipped to the following locations:

American Samoa
Federated States of Micronesia
Guam
Hawaii
Marshall Islands
Northern Mariana Islands
Palau
U.S. Virgin Islands
Armed Forces Americas (AA)
Armed Forces Europe (AE)
Armed Forces Pacific (AP)

Delivery times are estimated and not guaranteed, as delays may occur due to carrier operations, weather conditions, or other factors outside our control.

For additional details, please refer to our Shipping Policy.

Returns & Refunds

We accept returns for eligible items within 30 days of delivery.

For health and hygiene reasons, opened or used beauty or personal care products cannot be returned unless they arrive damaged, defective, or incorrect.

Customers may be responsible for return shipping costs depending on the reason for the return.

Please refer to our Refund Policy for full return instructions and eligibility requirements.

Limitation of Liability

Pomelo Beauty LLC is not responsible for delays, losses, or damages caused by circumstances outside our reasonable control, including but not limited to:

Carrier delays
Natural disasters
Weather events
Service interruptions

Nothing in these Terms limits consumer rights provided under applicable law.

Changes to These Terms

We may update these Terms of Service from time to time to reflect operational, legal, or regulatory changes.

Any updates will be posted on this page with the revised “Last Updated” date.

Contact Information

If you have any questions about these Terms of Service, please contact us: